Conflict resolution

We are committed to resolving any conflicts or disagreements related to our services fairly, quickly and effectively, promoting customer satisfaction.

In the event of a consumer dispute, the consumer can turn to the following duly registered alternative dispute resolution bodies:

• CNIACC – National Center for Consumer Conflict Information and Arbitration
  Tel.: 213 847 484
  E-mail: cniacc@fd.unl.pt
  More information https://www.cniacc.pt/pt
• Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
  Tel.: 291 215 070
  E-mail: centroarbitragem.srias@madeira.gov.pt
  More information https://www.madeira.gov.pt/cacc/

Consumers can also use the European online dispute resolution platform, available at https://ec.europa.eu/consumers/odr.